Barry* employed a team of 11 Personal Assistants. He wasn’t able to show them what to do and wasn’t sure he’d expressed his needs clearly. Barry didn’t feel confident in his role as an employer.
Some of his PAs said they were scared to move him for fear of injuring him or themselves, which made Barry worried they wouldn’t know what to do in an emergency. He decided to use our Learning Service to improve their skills.
The Learning Service offered training in Barry’s own home to help his PAs move and assist him correctly. The trainer used Barry’s own equipment to demonstrate and suggested alternative aids to make supporting him easier. Barry was fully involved in the session and said having the training delivered at home was really useful.
We also provided Barry and his team with Emergency First Aid training. Barry did employer training with us too, covering a range of topics.
Barry says he now feels more comfortable communicating his needs with his staff, and that this is the longest he’s kept a stable team. He feels his team of PAs are fully equipped and confident in their role.
*not real name