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Customer Experience Audits

Customer Experience Audits

See your business through your customers' eyes

Our Customer Experience Audits offer a thorough review of your customer’s experience of your services — from their very first contact with your company, both on and offline.

We highlight physical, cognitive, and sensory barriers disabled people may experience when dealing with you.

What we look at

Physical access

How accessible your buildings, premises, and physical spaces are.

Website accessibility

How well your digital experience works for disabled customers.

Visible disability

How well your services support customers with visible disabilities.

Invisible disability

How well your services support customers with invisible or hidden disabilities.

Get in touch

Email business@disabilitypositive.org to find out more about how we can help your company.

Need help with this service?

Get in touch with our team. We're here to support you.