Guides marked "Members" are for the people we support and our partners. Sign in to read them.
- Can I get help with my responsibilities as an employer?Members
- Can I pay my PA/Agency more and use fewer hours?Members
- Can I pay my PA less to use more hours?Members
- Can I use fewer hours to compensate for ‘contribution’ or ‘top up’?Members
- Can you help with benefit claims (e.g. PIP, DLA)
- Can you help with housing queries?
- Can you help with my appeals for benefit claims?
- Can you recommend somewhere for respite care?
- How do I keep track of sick pay, holidays, tax, pensions and national insurance?Members
- How do I pay my assessed contribution?Members
- How do I pay my assessed contribution?Members
- How do I recruit a Personal Assistant PA?Members
- How do I use your service?
- How do I work out if I can pay my PA more?Members
- How do “variations to support plans” work?Members
- I can’t pay my contribution, what do I do?Members
- I can’t pay my contribution, what do I do?Members
- I get a direct payment for social care and have run out of money and I don’t know why. What should I do?Members
- I get a direct payment for social care and have run out of money and I don’t know why. What should I do?Members
- I get a direct payment for social care and have run out of money and I don’t know why. What should I do?
- I have not received my annual payment, what do I do?Members
- I have not received my direct payment, what do I do?Members
- I have not received my direct payment, what do I do?Members
- I have not received my direct payment, what do I do?Members
- I need more hours, what do I do?Members
- I need more hours, what do I do?Members
- I need more hours, what do I do?Members
- I need to end my PA’s employment, how do I do it?Members
- I need to find care/support for an adultMembers
- I need to find care/support for my childMembers
- I need to find care/support for my elderly parentMembers
- I need to make my PA redundant. What do I need to do?Members
- My agency are not being paid. What should I do?Members
- My agency are not being paid. What should I do?Members
- My agency is not being paid. What should I do?Members
- My PA already has a DBS check from another job can they use that?Members
- My PA already has a DBS from another job can they use that?Members
- My PA is regularly late or not following their contract in some way. What do I do?Members
- Should I use a care agency or self-employed carer?Members
- Should I use a care agency or self-employed carer?Members
- What areas do you cover?
- What are my responsibilities as an employer?Members
- What are my responsibilities as an employer?Members
- What can I pay for with the direct payment?Members
- What can I pay for with the direct payment?Members
- What do I do if I feel I need an increase of hours?Members
- What is the difference between ‘assessed contribution’ and top up?Members
- When I am audited, will the local authority take all the money back?Members
- When will I get my funding from the Council?Members
- When will I get my funding from the Council?Members
- Where can I find a new PA?Members
- Who needs a DBS check and how can I get one?Members
- Who will be responsible for auditing and how should I keep records?Members
- Who will be responsible for auditing and how should I keep records?Members
- Why can’t I pay my PA the full direct payment rate?Members
- Why can’t I pay my PA the full direct payment rate?Members
Direct Payments – Health
- How do “variations to support plans” work?Members
- I get a direct payment for social care and have run out of money and I don’t know why. What should I do?Members
- I have not received my annual payment, what do I do?Members
- I have not received my direct payment, what do I do?Members
- I need more hours, what do I do?Members
- My agency are not being paid. What should I do?Members
- Should I use a care agency or self-employed carer?Members
Direct payments – Social Care
- Can I use fewer hours to compensate for ‘contribution’ or ‘top up’?Members
- How do I pay my assessed contribution?Members
- How do I pay my assessed contribution?Members
- I can’t pay my contribution, what do I do?Members
- I can’t pay my contribution, what do I do?Members
- I get a direct payment for social care and have run out of money and I don’t know why. What should I do?Members
- I get a direct payment for social care and have run out of money and I don’t know why. What should I do?
- I have not received my direct payment, what do I do?Members
- I have not received my direct payment, what do I do?Members
- I need more hours, what do I do?Members
- I need more hours, what do I do?Members
- My agency are not being paid. What should I do?Members
- My agency is not being paid. What should I do?Members
- Should I use a care agency or self-employed carer?Members
- What is the difference between ‘assessed contribution’ and top up?Members
- When will I get my funding from the Council?Members
- When will I get my funding from the Council?Members
Employing a PA
- Can I get help with my responsibilities as an employer?Members
- How do I keep track of sick pay, holidays, tax, pensions and national insurance?Members
- I need to make my PA redundant. What do I need to do?Members
- My PA already has a DBS check from another job can they use that?Members
- My PA already has a DBS from another job can they use that?Members
- My PA is regularly late or not following their contract in some way. What do I do?Members
- What are my responsibilities as an employer?Members
- What are my responsibilities as an employer?Members
Hours and Pay for PAs
- Can I pay my PA/Agency more and use fewer hours?Members
- Can I pay my PA less to use more hours?Members
- How do I work out if I can pay my PA more?Members
- I need to end my PA’s employment, how do I do it?Members
- What can I pay for with the direct payment?Members
- What can I pay for with the direct payment?Members
- What do I do if I feel I need an increase of hours?Members
- When I am audited, will the local authority take all the money back?Members
- Who will be responsible for auditing and how should I keep records?Members
- Who will be responsible for auditing and how should I keep records?Members
- Why can’t I pay my PA the full direct payment rate?Members
- Why can’t I pay my PA the full direct payment rate?Members